about the position…

The HR Coordinator represents the Human Resources department to internal and external customers by delivering exceptional white-glove customer service.  In this role, you will be the first point of contact for employees, providing professional and knowledgeable support and resources.

position details/responsibilities…

• Handle all incoming emails and calls into the HR phone line and determine if they need to be transferred to a team member or respective department.
• Create tickets for customers emailing or calling HR and strive to assist the customer with a first-call resolution either by themselves or by escalating the call to a team member.
• Ensure acknowledgment and response to employee inquiries, concerns, compliments, and complaints within 24 hours of receipt.
• Investigate/research a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other team members to fulfill the inquiry.
• Determine and implement appropriate strategies and actions to resolve employee inquiries.
• Route, maintain, and track outstanding inquiries and provide thorough follow-up.
• Accountable for the successful resolution of all employee inquiries/requests.
• Work with other departments to coordinate service efforts as needed to help ensure timely resolution to employee inquiries.
• Work on projects and perform other duties as assigned.

here’s what we’re looking for…

• Bachelor’s degree in human resources, business, or another related field and 1-3 years of related work experience is required.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Superior customer service skills to provide and deliver professional, helpful, high-quality assistance to achieve desired, expressed, and unarticulated optimal results.
• Strong organizational skills, with the ability to prioritize multiple tasks while meeting deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, as well as the ability to interface with all levels of staff and management.
• Demonstrate and uphold all the core values of Power Design, which include integrity, accountability, teamwork, innovation, and growth.

#LI-IR1

#LI-Hybrid

At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

About Us

Power Design is a National Design Build Contractor, focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next-generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work. In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work-life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next.